Privacy Policy

This Privacy Policy describes how Murray Lift Group Ltd we collects, uses and protects personal information. By using our services or contacting us you accept the practices described in this policy.

Who We Are / Data Controller

Murray Lift Group Ltd is the data controller for personal data collected in connection with our services and website.

Phone: 020 8300 0614
Email: enquiries@murraymobility.co.uk

Information We Collect

Contact details (name, postal address, email address, telephone number).
Account and payment information (where required to fulfil purchases or services).
Communications you send us, including enquiries, correspondence and feedback.
Technical information (IP address, browser type, device and usage information collected through cookies and server logs).
Other information you choose to provide (for example job applications, service requests or survey responses).

How We Use Your Information

Providing and managing our services and products.
Communicating with you about bookings, service updates, invoices and enquiries.
Processing payments, refunds and order fulfilment.
Improving our website, customer service and business operations.
Complying with legal obligations and responding to lawful requests from public authorities.
Sending marketing communications where you have consented or where we have another lawful basis — you may opt out at any time.

Lawful Bases for Processing

Performance of a contract (to provide products or services you request).
Legal compliance (to meet statutory or regulatory obligations).
Legitimate interests (for example to operate, improve and secure our business and website).
Consent (for direct marketing or where we ask for specific permission).

Sharing Your Information

Service providers and suppliers who support our business (e.g., payment processors, IT and hosting providers, delivery partners) — they will only act on our instructions.
Professional advisers where necessary (e.g., legal, accounting).
Regulatory, law enforcement or government bodies when required by law or to protect rights and safety.
Third parties involved in a merger, sale or reorganisation of our business — data will remain subject to protection and this policy or successor privacy terms.

International Transfers

If we transfer your personal information outside the UK or EEA we will ensure appropriate safeguards are in place (for example standard contractual clauses or other approved transfer mechanisms) to protect your data.

Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience, analyse traffic and personalise content. Most browsers allow you to block or delete cookies through settings — this may affect site functionality.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. However, no method of transmission or storage is 100% secure — if you suspect a security breach affecting your data, please contact us immediately.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy and to comply with legal, tax or accounting requirements. Retention periods vary depending on the type of data and the purpose of processing.

Your Rights

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data (where we are not required to retain it by law).
Object to or restrict processing in certain circumstances.
Request the transfer of your personal data to another controller (data portability) where applicable.
Withdraw consent at any time when processing is based on consent.

To exercise any of these rights, please contact us at the details below. We may need to verify your identity before complying with such requests.

Marketing and Opting Out

If you opt into receiving marketing, you may opt out at any time by following the unsubscribe link in the communication or by contacting us directly. Even if you opt out, we may still send you non-promotional messages regarding your account, transactions or our ongoing business relationship.

Children

Our services are not directed at children under 16. We do not knowingly collect or solicit personal information from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes we will post the updated policy on our website with the revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns or wish to exercise your rights, please contact:

Murray Lift Group Ltd
Phone: 020 8300 0614
Email: enquiries@murraymobility.co.uk